If your data is not available on Fitbit’s website or if you think that there is a malfunction with your Fitbit device, please contact Fitbit at (877) 623-4997 or visit /support for troubleshooting assistance. Check if your data is available on Fitbit’s website ( ).Once connected, your steps should display in your Virgin Pulse account. Click on the "Connect" button and follow the on-screen prompts to connect your account. Once you have disconnected on both the Virgin Pulse and Fitbit sides, you can then re-establish the connection. You will then need to disconnect from the Fitbit side as well, please find the steps here: How to disconnect your Fitbit device from Virgin Pulse? The page will refresh, you will be disconnected from your Fitbit account (don't worry, your steps are not lost!), and the "Connect" button should display. Scroll down to the Fitbit section, hover over it, and click on the "Disconnect" button. Since it houses so much information on different topics it would be nice if the user that the ability to organize and group certain portions together at our discretion. And it offers tips and advice so even better Navigation is pretty straight forward but still not as smooth or seamless as I would like. Navigate to the "Devices & Apps" page located under More tab in top-navigation menu. Virgin Pulse houses all that in 1 place, I love it. Rest assured, your data is safe on our server and will not be deleted when you delete the app. Proceed to uninstall Virgin Pulse app completely from settings and restart your phone.
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